FireRescue Insights Key takeaways Understanding crowd movement during mass-casualty events is critical to ensuring timely, coordinated emergency responses that prioritise safety and minimise chaos. Emergency services, including Fire/Rescue, Police, Ambulance, and the State Emergency Service (SES), each have defined roles that must be integrated to manage crowd flow and medical response effectively. Practical considerations such as clear communication, controlled access points, and pre-planned evacuation routes can greatly reduce risks during…